Date
June 20, 2023
This session for MSF Directors of Fundraising asked the following question: "How Might We… use generative AI to develop our growth mindset?". The session was practical, outlining the opportunity for Fundraising Directors to be more productive, efficient and effective in their day-to-day work by using generative AI tools. The main focus was ChatGPT, but the session also covered other AI tools and development.
1. Key definitions
AI - Artificial Intelligence
The development of computer systems that can perform tasks that normally require human intelligence, such as visual perception, speech recognition, decision-making, and language translation.
LLMs - Large Language Models
A type of machine learning model used in generative AI that is trained on massive amounts of text data to generate new and original content.
Generative AI
A subtype of AI that involves using machine learning models to generate new and original content, such as text, images, or music.
GPT - Generative Pre-trained Transformer
A type of LLM developed by OpenAI that is widely used in generative AI applications. The basis of ChatGPT.
2. Deep dive: ChatGPT
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Tips and hints for prompting
Roles
Tell ChatGPT what role to play based on your needs. For example, you can ask ChatGPT to be a co-designer, an opportunity engine, a coach, a critical friend, a personal trainer, an impersonator, a futurist, or a risk assessor.
Context
Provide detailed background information and content to help ChatGPT understand the situation and generate relevant responses.
Converse
Have a conversation with ChatGPT and ask for changes, improvements, or clarifications on the generated content.
Analyse
Identify strong and weak points in the generated responses and provide feedback to ChatGPT to help it improve.
Focus
Use ChatGPT to support your areas of expertise and generate content that aligns with your goals.
Polite
Be engaging and friendly with ChatGPT to establish a positive working relationship.
Guide
Provide specific information and examples of outputs you want to help ChatGPT understand your needs and generate more relevant content.
Separate
Use different chats for different topics and name each chat to keep track of the generated content.
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Limitations
2021 data cut-off
ChatGPT is trained on text data up until 2021, so it may not have knowledge of recent events or developments.
No internet access
ChatGPT does not have access to the web, unless you are using Browsing mode in the pro version.
Eager to please and makes stuff up
ChatGPT may generate content that is inaccurate or misleading in an effort to please the user.
Different GPT models
There are different versions of GPT models, such as GPT3.5 and GPT4, with varying levels of intelligence and features.
You won’t get the same answer twice
ChatGPT generates original content each time, so you may not get the same answer twice.
Free version is often inaccessible
The free version of ChatGPT may be inaccessible due to high demand or other factors.
Limited memory (context window)
ChatGPT can only consider a certain amount of context when generating content.
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Test example prompts
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ChatGPT as a Partner
Be an English tutor for a Spanish speaker
Be an English tutor for a Spanish speaker
Act as: A language teacher
Undertake a risk assessment of the MSF UK / IE strategy goal 2 based on changes since the pandemic
Undertake a risk assessment of the MSF UK / IE strategy goal 2 based on changes since the pandemic
Act as: A risk assessor
Find lateral examples from other sources of how to make face to face fundraisers feel valued
Find lateral examples from other sources of how to make face to face fundraisers feel valued
Act as: A lateral search engine
Identify future trends that could impact corporate fundraising for a charity
Identify future trends that could impact corporate fundraising for a charity
Act as: A futurist
Identifying questions and concerns a Director of HR / Finance could raise to a business investment proposal
Identifying questions and concerns a Director of HR / Finance could raise to a business investment proposal
Act as: A persona / impersonator
Run an hour long training course on developing digital skills
Run an hour long training course on developing digital skills
Act as: A professional tutor
A devil's advocate questioning your assertion that risk aversion will hamper growth to strengthen your arguments
A devil's advocate questioning your assertion that risk aversion will hamper growth to strengthen your arguments
Act as: A critical friend or thinker
Preparing for a conversation with the Executive Director for them to understand fundraising is a marathon, not a sprint
Preparing for a conversation with the Executive Director for them to understand fundraising is a marathon, not a sprint
Act as: A negotiation coach
Develop creative ideas to reduce the number of meetings taking place in the fundraising department
Develop creative ideas to reduce the number of meetings taking place in the fundraising department
Act as: An opportunity engine
Developing an engaging and participatory agenda for a fundraising team leaders planning meeting
Developing an engaging and participatory agenda for a fundraising team leaders planning meeting
Act as: A co-designer
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ChatGPT as a Assistant
Daily reflection exercises to celebrate victories, learn from challenges, and stay connected with your purpose
Daily reflection exercises to celebrate victories, learn from challenges, and stay connected with your purpose
Act as: A personal motivator
Write a story as an inspiration for my team around how ChatGPT helped a fundraiser get a major donation
Write a story as an inspiration for my team around how ChatGPT helped a fundraiser get a major donation
Act as: A storyteller
Tell me the Excel formula to categorise donors based on an amount donated, then count how many donors in each category
Tell me the Excel formula to categorise donors based on an amount donated, then count how many donors in each category
Act as: An Excel formula wizard
Rewrite a piece of English that is full of complicated idioms into something in plain English. Then translate it
Rewrite a piece of English that is full of complicated idioms into something in plain English. Then translate it
Act as: An editing translator
Rework a meeting transcript into paragraphs and topics
Rework a meeting transcript into paragraphs and topics
Act as: A minute taker
Review a piece of copy found on based on a predefined criteria (clarity, alignment, authenticity, urgency, ethics…)
Review a piece of copy found on based on a predefined criteria (clarity, alignment, authenticity, urgency, ethics…)
Act as: A copy reviewer
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ChatGPT as a Team member
Develop a marketing plan based on a donation page, including KPIs, audiences, owners
Develop a marketing plan based on a donation page, including KPIs, audiences, owners
Act as: A content strategist
Write donation page copy based on a news article, employing different messaging frameworks and to appeal to different emotions
Write donation page copy based on a news article, employing different messaging frameworks and to appeal to different emotions
Act as: Copywriting Assistant
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3. Risks and concerns around Generative AI
- Misuse for misinformation/disinformation - Generative AI can be misused to spread false or misleading information.
- Bias in outputted information - Generative AI can perpetuate biases present in the training data.
- Data privacy - The inputted data used to train generative AI models may be sensitive and require protection.
- Credibility and reputational risk - Misuse of generative AI can damage the credibility and reputation of individuals or organizations.
- Environmental impact of training and using LLMs - Training and using LLMs requires significant computing power and may have environmental impacts.
- Copyright of training data and produced outputs - Ownership and licensing of training data and produced outputs can be complex and require legal considerations.
- Reputational and credibility risks if misused - Misuse of generative AI can result in reputational and credibility risks for individuals or organizations.
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4. Generative AI Tools database
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AI chatbot
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ChatGPT Plugins
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AI image creation or manipulation
6. Some suggested next steps
- Test some of the examples provided in this session and explore the capabilities of generative AI.
- Follow some AI influencers and stay up-to-date with the latest developments in the field.
- Identify users within your teams who could benefit from using generative AI tools and explore potential use cases.
- Develop safe spaces for experimentation in your team(s) and encourage innovation and creativity.
Contact Nick Scott
LinkedIn: linkedin.com/in/nicholasmscott
Email: nick@nickscott.digital